City of Pikeville

Natural Gas Department

Call Before
You Dig


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Call Before You Dig

Call Before You Dig

Are you thinking about building a new swimming pool, installing a drain tile system, or constructing a new building?

For your convenience, Pikeville Natural Gas and other utilities have joined a “One Call System“.  All you have to do is call the “One Call” number 72 hours prior to your planned excavation and provide them with the information concerning your work.  They, in turn, will alert the utilities that are participating in the “One Call” program.



Before you begin any type of excavation, please call the One Call System. This program is designed to prevent excavation damage to pipelines, utilities, water lines and telecommunication systems. Law requires notification and fines can be imposed for failure to comply.

Within 72 hours, Pikeville Natural Gas will investigate the area of your work, and mark in yellow paint, flags, or stakes where our pipelines are located. Every effort is made to place the markings directly above the pipe, but could vary two feet in either direction. Depth is not usually indicated, requiring extreme caution while excavating in close proximity of a marked facility. It is highly recommended that pipelines be exposed by hand digging.

Customer Service:

Our Utility Customer Service team is here for you and ready to answer questions regarding your utility account, respond to your emergency, and help you save money.  From Payment Options, Starting a New Utility Service, Disconnecting a Utility Service, Transferring a Utility Service, to providing many other resources,  For all of your utility customer service needs, please visit our webpage: Utility Customer Service.