City of Pikeville

Water Department


Water Usage



Utilities Customer
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Pikeville Water Department

Frequently Asked Questions

Below are several questions that are frequently asked regarding Pikeville Water Department. If you do not see your question, please contact Customer Service at (423) 447-2919.

Where do I pay my bill?

You may Pay Online (Please have your bill in hand)

You may Pay by Phone (Please have your bill in hand):

– 833-560-2798 (automated) to pay with a Debit or Credit Card (additional 2.75% processing fee)

– (423) 447-2919 to speak with customer service and pay with a Debit or Credit Card (additional 2.75% processing fee)

You may Pay by Bank Draft (Debit Authorization Form)

You may Pay by Mail (Please include your payment stub with payment):
Pikeville City Hall, Attn: Pikeville Utilities, PO Box 225, Pikeville, TN 37367-225

You may Pay by Drop Box (Please include your payment stub with payment):
Drop Box is located on the exterior wall to the left side of the front entrance, closest to the parking lot, of the Pikeville City Hall building, 25 Municipal Drive

You may Pay in Person (Please bring your bill with you):
Pikeville City Hall, at 25 Municipal Drive, Pikeville, TN

My service is off, how can I get it turned back on?

Was your service turned off for non-payment, or did it just go off?  This may be either a customer service issue, or an outage. The only way to be sure is to ask if anyone else in the neighborhood lost their electric or water service.  If so, report it as a possible electric outage or water main break.  If no one else in the neighborhood has lost service, call (423) 447-2919 for Customer Service.

How do I establish, transfer or cancel my water service?

In order to establish, transfer or disconnect water or natural gas service, you can visit the Utility Forms and Information section for all of the information and necessary forms.  If you prefer to do business in person, you are welcome to visit Customer Service at City Hall, 25 Municipal Drive.

Where does our water come from?

Water for the City of Pikeville comes from underground wells throughout the city.

What is the hardness of our water?

The hardness is around, on average, 105 parts per million (ppm). Our water is considered moderately hard.

What is the fluoride content of our water?

We do not add fluoride to our water.  Please contact your dental or health care provider if you have concerns about the need for additional fluoride.

What is the sodium content of our water?

The sodium content is approximately 5.48 parts per million (ppm).

What is the pH of our water?

The pH of the water runs around 7.7.

How is our water disinfected?

We feed 12.5% liquid bleach (Sodium Hupochlorite) as a form of disinfectant that stays in the system a long time.  Usually, people that have fish aquariums want to know this because they have to remove the chlorine as well as the ammonia from the water.

How much water can you supply?

We have a 2.2 MGD (million gallons per day) water treatment plant.  We average around 950,000 MGD.

Do I need a water purifying system in my home?

This is a matter of personal preference.  City of Pikeville water is certainly safe to drink.  We meed or exceed all Federal and State regulations and it is of excellent quality.  If people prefer water without chlorine, or soft water, they might want to look into a system.  They must be careful; however, to make sure they maintain any system that they buy.  Soft water is also corrosive, and will leach materials such as lead and copper from their pipes.  A filter system must be checked regularly to make sure the filter is not overloaded.

Quality Water Reports

Our Quality Water Reports provide comprehensive and detailed information about the drinking water in the City of Pikeville.  These reports contain important data about water sources, treatment processes, and any contaminants that may be present in the water supply.

We encourage residents to review these reports and familiarize themselves with the quality of their drinking water.  Our priority is to ensure that our community has access to safe and clean drinking water, and these reports help us ahcieve that goal.  

Below, are the latest Quality Water Reports for our community to stay informed about the water consumed every day.

Customer Service:

Our Utility Customer Service team is here for you and ready to answer questions regarding your utility account, respond to your emergency, and help you save money.  From Payment Options, Starting a New Utility Service, Disconnecting a Utility Service, Transferring a Utility Service, to providing many other resources,  For all of your utility customer service needs, please visit our webpage: Utility Customer Service.