City of Pikeville

Natural Gas Department

Do you know what to do in case there is a Natural Gas Leak?
If you encounter a leak or a suspected leak, you should immediately take steps to protect yourself and others in that area.

EMERGENCY PROCEDURE

  1. Leave the area immediately.
  2. Warn others.
  3. Do NOT light a match, start an engine, use a telephone (in the area), operate a light switch or do anything that may create a spark.
  4. Call 911 or your Emergency Response.
Emergency

SAFETY PROCEDURES

Below are some suggested Safety Procedures you should follow, in case you feel there is a Natural Gas Leak.

IF YOU SMELL A FAINT ODOR OF NATURAL GAS INSIDE YOUR HOME OR BUSINESS:

  Investigate immediately

♦  If the source of the odor cannot be located or corrected, call our office immediately during business hours at (423) 447-2919, 8:00am-4:30pm; nights and weekends call (423) 447-5555, or call 911. A representative will come to your home or business and make an inspection at no charge to you.

IF YOU SMELL OR DETECT NATURAL GAS OUTSIDE:

♦  Immediately, call our office during business hours at (423) 447-2919, 8:00am-4:30pm; nights and weekends call (423) 447-5555, or call 911.

IF A STRONG OR PERSISTENT ODOR OF GAS IS PRESENT IN YOUR HOME OR BUSINESS, OR IF YOU HEAR A HISSING SOUND OF ESCAPING NATURAL GAS:

♦  Get everyone out of the building immediately

♦  Leave the door open.

Use a neighbor’s phone or cell phone outside of the building to call our office.

DO NOT operate any electrical switches, appliance controls, or pull any plugs from outlets.

DO NOT use the telephone inside the building.

Close the cut-off near the gas meter and DO NOT turn it on again (a Pikeville Natural Gas representative will turn it on).

If possible, ventilate the building by opening doors and windows at top and bottom.  Start where the odor is strongest.  DO NOT re-enter the building for this purpose.

Below are two (2) examples how to shut off or check your Natural Gas Meter.

Meter On Off
Meter On Off

Heightened Security

Natural Gas Pipelines across America are operating normally and safely.

Call Before You Dig

Every 9 minutes a utility line is hit because someone didn’t call 811.

Report Unusual Conditions

Do you know the Warning Signs of a Natural Gas Leak?

Emergency Procedures

Do you have a procedure in place in case their is an emergency with your Natural Gas?