City of Pikeville

Wastewater Department

The Pikeville Wastewater Department is committed to providing wastewater services to our current and future customers in a professional, efficient and cost-effective manner.

The City of Pikeville Wastewater Treatment Plant is a Municipal agency, serving customers within the city limits. This department is responsible for the operation and maintenance of the City’s sanitary wastewater system.  “It is our job to maintain a system that insures safe and reliable operations and minimize potential hazardous and costly wastewater backups.”

The Wastewater Treatment Plant is owned and operated by the City of Pikeville.  This treatment plant has been serving its community since around the 1960’s.  The Wastewater Treatment Plant has the capacity to treat 254,000 gallons of raw sewage per day.  The wastewater flows through the sanitary sewer mains by force and by gravity.  In addition, there are five (5) Lift Stations which are used to deliver wastewater to the Wastewater Treatment Plant.

Currently, 75% of the wastewater discharged to the Wastewater Treatment Plant originates from residences.  Approximately 20% of the wastewater volume is received from public schools and the remaining 5% is commercial use.

After water is used in homes, and businesses, it is delivered as wastewater to the sanitary sewer system.  There are approximately 20 miles of sanitary sewer mains located underground throughout the City of Pikeville. The sanitary sewer and storm-water collection systems are separate, and should not be confused.  The County and State maintains the storm-water, and it is not sent to the Wastewater Treatment Plant.

The Wastewater Treatment Plant is designed to remove debris, grit, nutrients (nitrogen), solids, and waterborne pathogens from wastewater to produce treated reuse-water that is then released into percolation trenches.  Our current design capacity can treat 454,000 gallons of wastewater each day, and as the needs of the city increase due to population and business growth, we are continuously on the lookout for new, effective, and cost-efficient ways to meet the demands of the community.

The Wastewater Treatment Plant consists of a mechanical bar screen, Parshall flume, aerated grit chamber, two (2) primary settling clarifiers, four (4) sludge holding tank.  Bio-solids are land applied.

Justin Thomas

Justin Thomas


Shannon Davis

Shannon Davis

Pre-Treatment Coordinator

Johnny Smith

Johnny Smith


Customer Service:

Phone: 423-447-2919

Fax: 423-447-2028

To Report Water Main Break: 423-447-2919

After Hours EMERGENCY ONLY: 423-447-5555

Physical Address:

2280 S. Main Street

Pikeville, TN 37367

Phone:  (423) 447-2919


How to Pay your Bill:

Via Telephone: (Please have your bill in hand)


Via Mail: (Please mail your stub with payment)

Checks Payable to: Pikeville Waterworks & Natural Gas

City Hall, 25 Municipal Drive, Pikeville, TN 37367

In Person: (Please bring your bill with you)

City Hall, 25 Municipal Drive,
Pikeville, TN 37367

Lobby: 8am-4pm Monday-Friday (Closed Holidays)

Drive-Thru: 8am-4pm Mon-Friday (Closed Holidays)

Drop Box: Located in Drive Thru available 24 hours

On Online: (Please have your bill in hand)

  • In order to establish, transfer or cancel water service, you will need to contact Customer Service at 423-447-2919, to obtain the forms to be completed.  If you prefer to do business in person, you are welcome to visit City Hall, 25 Municipal Drive, Pikeville.
  • Schedule of Applicable Rates for Pikeville Waterworks & Natural Gas are available here and at our office.
  • Failure to receive a bill does not relieve consumer of payment and penalty.
  • Payment must be in our office on or before the 15th of each month in order to avoid a 10% penalty.
  • If a bill remains unpaid 5 days after the 15th, all services will be discontinued without any further notice.  An applicable re-connection fee must be paid before services are restored.  Any service that is turned off for non-payment will not be turned back on except during normal office hours.
  • No final notices will be sent.
  • Rules and Regulations for Pikeville Waterworks & Natural Gas are available here and at our office.
  • Water Leak Relief information can be found here and at our office.

Regulating the Wastewater Treatment Plant:

The State of Tennessee’s Department of Environment and Conservation (TDEC) and the United States Government’s Environmental Protection Agency (EPA) are responsible for regulating the various aspects of the operations at the Wastewater Treatment Plant.  They have set limitation requirements which must be met before the Wastewater Treatment Plant can release the final effluent into the environment.