Natural Gas Department

Pikeville, Tennessee



Call Before
You Dig



Emergency
Procedures



Report Unusual
Conditions



Heightened Security



Utilities Customer
Service



Pay My
Bill

Emergency Procedures

Signs of a Natural Gas Leak

Do you know the signs to look for if you suspect a Natural Gas Leak?

WHAT ARE THE SIGNS OF A NATURAL GAS PIPELINE LEAK?

♦ Blowing or hissing sound
♦ Dust blowing from a hole in the ground
♦ Continuous bubbling in wet or flooded area
♦ Gaseous or hydrocarbon odor
♦ Dead or discolored vegetation in a green area
♦ Flames, if a leak is ignited

Emergency Procedures

Do you know what do do in case there is a Natural Gas Leak?

If you encounter a leak or a suspected leak, you should immediately take steps to protect yourself and others in that area.

EMERGENCY PROCEDURES

1. Leave the area immediately
2. Warn others
3. Do NOT light a match, start an engine, use a telephone (in the area), operate a light switch or do anything that may create a spark
4. Call 911 or your Emergency Response Team

Safety Procedures

Below are some suggested Safety Procedures you should follow, in case you feel there is a Natural Gas Leak.

IF YOU SMELL A FAINT ODOR OF NATURAL GAS INSIDE YOUR HOME OR BUSINESS:

♦ Investigate immediately

♦ If the source of the odor cannot be located or corrected, call our office immediately during business hours at (423) 447-2919, 8:00am-4:30pm; nights and weekends call (423) 447-5555, or call 911. A representative will come to your home or business and make an inspection at no charge to you.

IF YOU SMELL OR DETECT NATURAL GAS OUTSIDE:

♦ Immediately, call our office during business hours at (423) 447-2919, 8:00am-4:30pm; nights and weekends call (423) 447-5555, or call 911.

IF A STRONG OR PERSISTENT ODOR OF GAS IS PRESENT IN YOUR HOME OR BUSINESS, OR IF YOU HEAR A HISSING SOUND OF ESCAPING NATURAL GAS:

♦ Get everyone out of the building immediately

♦ Leave the door open.

♦ Use a neighbor’s phone or cell phone outside of the building to call our office.

♦ DO NOT operate any electrical switches, appliance controls, or pull any plugs from outlets.

♦ DO NOT use the telephone inside the building.

♦ Close the cut-off near the gas meter and DO NOT turn it on again (a Pikeville Natural Gas representative will turn it on).

♦ If possible, ventilate the building by opening doors and windows at top and bottom. Start where the odor is strongest. DO NOT re-enter the building for this purpose.

Below are two (2) examples how to shut off or check your Natural Gas Meter.

Customer Service:

Our Utility Customer Service team is here for you and ready to answer questions regarding your utility account, respond to your emergency, and help you save money. From Payment Options, Starting a New Utility Service, Disconnecting a Utility Service, Transferring a Utility Service, to providing many other resources, For all of your utility customer service needs, please visit our webpage: Utility Customer Service.