Utility Payment Options

The City of Pikeville does not have any agreement with a third-party payment center to accept water utility bill payments. Although some businesses may claim to accept payments on behalf of the city, these locations are not authorized. It is important to be cautious when making payments at these locations as there is a risk that your payment may not be applied to your account. Customers should be aware that payment is not considered made until the City of Pikeville receives the money, which could take several days. Below, you will find a list of 6 different authorized payment options for your convenience.

Please make sure to have your Utility Bill in hand for all options of payment.

1.  Pay Online

Visit our Online Bill Pay System through CitiSen Portal and pay your Utility Bill. (There is a 2.5% fee for each transaction.)

Methods of Payment:  Credit/Debit Card (Visa, MasterCard, Discover) & Checking Accounts are accepted over a secure website. 

2.  Pay by Phone

833-560-2798 – This number is an automated service.

423-447-2919 – This number is to speak with a live representative.

Methods of Payment:  Credit/Debit Card (Visa, MasterCard, Discover) & Checking Accounts are accepted. (There is a 2.5% fee for each transaction.)

3.  Pay by Bank Draft (Auto Pay)

Bank drafts are accepted as payment.  An application is required to be completed and signed. This is a free service.  All you need to do is complete the Debit Authorization form and provide a voided check.  Your bill will auto-pay each month on the due date.  You will still be sent a bill in the mail or via email, each month.  Please note: Once your bank draft is processed, it will take one billing cycle before it goes into affect.

If you already have the Bank Draft service and would like to cancel it, please complete the Cancel Debit Authorization form.  This form can be submitted in Person, through the Drop Box, by Mail or Email.  Please note:  The Debit Authorization will not stop on any account that is within 5 days of the due date.

4.  Pay by Mail

Methods of Payment: Check, Money Order or Cashier’s Check

Payable to: “City of Pikeville” or “Pikeville Waterworks & Natural Gas“

Payment Address:
City of Pikeville
Attn:  Utility Payments
25 Municipal Drive
Pikeville, Tennessee  37367

5.  Pay by Drop Box

Methods of Payment: Cash, Checks, Money Orders or Cashier’s Checks are accepted.  All payments must include the payment stub from the utility bill, to ensure proper credit.  The drop box is available 24 hours a day, seven days a week.  Payments deposited in the drop box will be posted by 4pm on the next business day following payment.  If your utility service has been turned off, you will need to pay your bill in person during normal business hours from 8am to 4pm.

Location of Drop Box:
The drop box is located on the exterior wall to the left side of the front entrance, closest to the parking lot, of the Pikeville City Hall Building, 25 Municipal Drive.

6.  Pay in Person

Methods of Payment: Cash, Check, Money Order, Cashier’s Check, and  Credit/Debit Card (Visa, MasterCard, Discover) are accepted.  (There is a 2.5% processing fee for Credit/Debit Card transactions.) 

Payment Location:
Pikeville City Hall
25 Municipal Drive, Pikeville

Hours of Operation:
Monday through Friday, 8am to 4pm
(Closed on Holidays)

New Utility Service

The City of Pikeville offers first-class utilities for Natural Gas and Waterworks.

How to Sign Up for New Utility Service – In Person

1. Complete the New Service Application for Natural Gas or Waterworks. 

2. Bring to our office during regular business hours (8am-4pm) with the following required documents: 

• • • A completed New Service Application for either Natural Gas or Waterworks
    • If signing up for Natural Gas, complete Easement Statement
    • Copy of Lease if Renting; or Proof of Ownership if purchasing or are an existing homeowner
    • Government issued ID for each applicant

All new accounts will be charged a New Service Connection fee (this is not a refundable deposit).  The application cannot be processed until the connection fee is paid.  The New Service Connection Fee can be paid in the office using Cash, Check, Money Order, Cashier’s Check, or Credit/Debit Card.   (There is a 2.5% processing fee for Credit/Debit Card transactions.) 

How to Sign Up for New Utility Service – Via Email

1. Complete the New Service Application for Natural Gas or Waterworks or Waterworks. 

2. Return by Email to PikevilleUtility@Bledsoe.net or in the Drop Box at 25 Municipal Court, along with the following required documents:

• • • A completed New Service Application for either Natural Gas or Waterworks
    • If signing up for Natural Gas, complete Easement Statement
    • Copy of Lease if Renting; or Proof of Ownership if purchasing or are an existing homeowner
    • Copy of Government issued ID for each applicant

All new accounts will be charged a New Service Connection fee (this is not a refundable deposit).  You will be contacted with the required Connection Fee amount upon completion of your application.  The New Service Connection Fee can be paid in the office using Cash, Check, Money Order, Cashier’s Check, or Credit/Debit Card; placed in the drop box or mailed using Check, Money Order, or Cashier’s Check; or via phone using a Credit/Debit Card.   (There is a 2.5% processing fee for Credit/Debit Card transactions.) 

New Utility Service Connection Fees

New utility service connection fees are as follows: 

The following links are important documents for you to review and retain for your records upon signing the application agreement:  Title VI & Water Leak Relief.

The above fees are connection fees, not refundable deposits.

NOTE:  If you previously had utilities with the City of Pikeville and still have an “unpaid balance,” you must settle the outstanding amount in its entirety before being eligible to acquire new services.

Disconnect Service

How to Request Disconnection of Services – In Person

1. Complete the Disconnection Request form for Natural Gas or Waterworks.

2. Bring to our office during regular business hours (8am-4pm) with the following required documents: 

• • • A completed Disconnection Request form for either Natural Gas or Waterworks
    • Government issued ID

How to Request Disconnection of Services – Via Email

1. Complete the Disconnection Request form for Natural Gas or Waterworks.

2. Return by Email to PikevilleUtility@Bledsoe.net or in the Drop Box at 25 Municipal Court, along with the following required documents:

• • • A completed Disconnection Application form for either Natural Gas or Waterworks
    • Copy of Government issued ID for each applicant

Transfer Service

How to Transfer Utility Service – In Person

1. Complete the Transfer of Service form for Natural Gas or Waterworks. 

2. Bring to our office during regular business hours (8am-4pm) with the following required documents: 

• • • A completed Transfer of Service form for either Natural Gas or Waterworks
    • Copy of Lease if Renting; or Proof of Ownership if purchasing or are an existing homeowner
    • Government issued ID for each applicant

All new accounts will be charged a Transfer of Service Connection fee (this is not a refundable deposit).  The application cannot be processed until the connection fee is paid.  The Transfer Service Connection Fee can be paid in the office using Cash, Check, Money Order, Cashier’s Check, or Credit/Debit Card.   (There is a 2.5% processing fee for Credit/Debit Card transactions.) 

How to Transfer Utility Service – Via Email

1. Complete the Transfer of Service for Natural Gas or Waterworks. 

2. Return by Email to PikevilleUtility@Bledsoe.net or in the Drop Box at 25 Municipal Court, along with the following required documents:

• • • A completed Transfer of Service form for either Natural Gas or Waterworks
    • Copy of Lease if Renting; or Proof of Ownership if purchasing or are an existing homeowner
    • Copy of Government issued ID for each applicant

All new accounts will be charged a Transfer of Service Connection fee (this is not a refundable deposit).  You will be contacted with the required Connection Fee amount upon completion of your application.  The Transfer Service Connection Fee can be paid in the office using Cash, Check, Money Order, Cashier’s Check, or Credit/Debit Card; placed in the drop box or mailed using Check, Money Order, or Cashier’s Check; or via phone using a Credit/Debit Card.   (There is a 2.5% processing fee for Credit/Debit Card transactions.) 

Transfer Utility Service Fees

There is a $25 fee to transfer current utility service from one address to another.

If the utility service has been disconnected for more than 1 year, customers will be charged according to the New Utility Service Connection Fee rate.

Due Date, Penalties & Non-Payment

Due Date, Penalties & Non-Payment

1. Your Due Date is printed on your utility bill.

2. A 10% late payment penalty is added to your bill by the close of business day on the due date.

3. A $25 reconnect fee must be paid if service is disconnected for non-payment.  Service will not be restored until the reconnection fee is paid.

Utility Forms and Information

For your convenience, we have provided below several forms and informational documents pertaining to the City of Pikeville Utility Services.

Informational Documents

• At a Glance – New Utility Service
• At a Glance – Transfer Utility Service
• At a Glance – Utilities and Billing
• Excess Flow Valves Notification (Natural Gas)
• How to read your Utility Bill 
• Title VI Program – English
• Title VI Program – Spanish
• Utility Fees
• Utility Rates 
• Utility Rules & Regulations
• Wastewater Ordinances (Commercial)
• Wastewater Ordinances (Residential)
• Water Leak Relief